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Frequently Asked Questions


Store Hours & Location


What are our in-store hours?
Our store is open 7 days week.

Monday - Thursday 10:00 AM - 5:30 PM 

Friday & Saturday 10:00 AM - 5:00 PM

Sunday 1:00 PM - 4:00 PM

Central Time Zone.

Where is Appletree Quilting Center located?
Our store is located at:

2541 Bernadette Dr
Columbia, MO 65203

North side of the Columbia Mall.




History


What's your store's history
Our company was founded in 1985 as a fine fashion fabrics store named Silks & More Fine Fabrics by Millie & Floyd Kaiser. It was located in downtown Columbia. We offered a wide variety silks, wools, linens, and other fine fashion fabrics plus a large assortment of fashion sewing classes. In the spring of 1987 we become a White Sewing Machine dealer and added Husqvarna Viking sewing machines in 1988.

We added our first quilting fabrics in 1990 and moved to our current location on Bernadette Drive in 1993 to gain better parking and easier access for our customers. By 2004, the quilting fabrics had begun to dominate our inventory to the point that we had to change our store name to Appletree Quilting Center to better reflect the store we had become. In 2010, we added our large 1800 square foot conference center for larger special events, meetings, and classes. We became a BERNINA Sewing Machine dealer in 2014. In 2015, we became a Handi Quilter dealer.

Who is who at Appletree Quilting Center?
Appletree Quilting Center's Staff Picture

Appletree Quilting Center Staff (left to right):
Beth, Sara, Pam, Jean, Sharon, Wendy, Kate, Susan, Marilyn, and Millie
Laura & Donna (absent at time of photo)


Machine Specialists: Beth, Jean, Kate, Susan, & Wendy
Sales Assistants: Sara, Sharon, Donna, & Laura
Machine Repair & Software Specialist: Marilyn
Floor Manager: Kate
Office Manager: Pam
General Manager: Wendy
Owner & CEO: Millie


Shipping & Handling


If I place an order through Appletree Quilting Center's Online Store, how much is shipping?
DOMESTIC (USA) SHIPPING RATES

$0 - $14.99 US Mail 1st Class $3.00 (no insurance)

$15 - $49.99 US Mail Priority $8.50 (insurance included)

$50 - $99.99 Fed Ex Home Delivery $16.50 (insurance included)

$100 + Fed Ex Home Delivery Free (insurance included)

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INTERNATIONAL SHIPPING RATES

$0 - $49.99 US Mail Priority $32.00 (no insurance)

$50 - $99.99 US Mail Priority $65.00 (insurance included)

$100 + US Mail Priority $85.00 (insurance included)

You are responsible for applicable duty and tax charged by Customs.
All prices in US funds.

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CANADIAN SHIPPING RATES

$0 - $49.99 US Mail Priority $20.00 (no insurance)

$50 - $99.99 US Mail Priority $30.00 (insurance included)

$100 + US Mail Priority $40.00 (insurance included)


You are responsible for applicable duty and tax charged by Customs.
All prices in US funds.


Services


Can I get my sewing machine repaired or serviced?
We do machine repair for a majority of all domestic sewing machine brands.




Payment Options


What payment options do we accept?
We accept cash, check, Mastercard, Visa and Discover.

If you want to purchase a sewing machine, we do offer finance through Synchrony Bank with a credit application.


Products


What kind of fabrics do we carry?
We carry many bolts of quilting cottons, batiks, canvas, organic cottons and flannel.

What kind of sewing cabinets and furniture do we carry?
We sell Unique Sewing Furniture. They offer a wide variety of beautiful furniture that will help you sew in comfort and keep you organized.

For more information and see our floor models, please visit our store.




Classes & Special Events


When can I sign up for a class or special event?
Your class fee is due at registration. This guarantees your place in class.
Class size is limited. So please register early.
Sometimes a great class is cancelled because people wait to the last minute to register.
Each class needs a minimum enrollment at least three days before it begins.

Can I get a refund?
Full refunds or store credits will be issued only if the class is cancelled by Appletree Quilting Center due to bad weather or insufficient registration.

Any class cancellation made by the student must be received 7 days before the class in order to receive a store credit less a $5 processing fee; no refunds will be given.

Credits or refunds are not available on special events.

Do I get a supply list when I sign up for a Class?
Yes, you will receive a class supply list upon registration.

Students will receive a 15% discount off all non-sale fabrics and notions for class supplies.

Please inform the sales personnel that you are buying supplies for a class.

We truly appreciate your support when purchasing class supplies only from Appletree Quilting Center.

Do I need to bring my own sewing machine to class?
Bring your own sewing machine to class or you may reserve one of our regular class room machines at no additional charge.

Do I need to come early for class?
Please be prompt. We recommend coming in 15 to 20 minutes before the class starts.

Everyone's time is valuable.



What do I do if I'm unable to make to class due sickness or emergency?
Life does happen and we have no control over it.

If some thing does come up, please call if you are unable to attend a class session.


Sewing Machine Guide Lessons


Is there a charge?
If you purchased your machine or software. from Appletree Quilting Center, your guide lessons are FREE!

You may repeat them as often as you like (space permitting).

If you purchased your machine elsewhere and would like to take your guide lessons with Appletree Quilting Center, you must register for the complete set of lessons provided for your particular machine or software.

If the class meets:

1 time - the fee will be $150;
2 times - the fee will be $300;
3 times - the fee will be $450;
or 4 times, the fee will be $600.



Do I need to bring my machine or laptop?
Please bring your machine, manual, foot control, power cord and all the accessories to class.

Embroidery machine owners do need to bring their embroidery units to class until the third week.

For software, please bring your laptop with the current software installed and our dongle to class.

If you need assistance installing your software, please make a special appointment prior to the class dates. We do not have class time for installation.


Machine Repair


What brand of sewing machines do you repair?
We repair all makes and models.



How much does it cost for machine repair?
Basic repair starts at $89.95.

Minimum handling fee is $25.00

How long does it take for machine repair?
There is a 2 week turnaround time, depending on parts & services required.

Do you have a guarantee on machine repair?
With our machine repair, we have a 30 day guarantee on service performed.

When do I pay for machine repair?
Pre-payment is requirement on all non-Appletree Quiltng Center machines at the time of checking in.

Can you do warrany machine service?
We can do authorized warranty service on BERNINA, Husqvarna Vikings and Handi Quilter machines.


CONTACT US


sewing@appletreequilting.com

800 269 2655

+386408007561

2541 Bernadette Dr
       Columbia, MO 65203

LITTLE ABOUT US


Appletree Quilting Center is the place to be for all of your quilting, sewing, embroidery needs.

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